We are charging one flat rate per state on any order under 25 lbs of product. Any order above 25 lbs of product would need to be called in. We want to get our orders to you as cheaply as possibly and will work directly with you to find the best rates. Now as mentioned on our homepage we are asking that you ship either fresh or frozen seafood. Unfortunately we are unable to ship both in the same container. Please take this into consideration when deciding what type of seafood to ship.

On our chowder and chowder gift baskets - Shipping is Included!

Shipping Rates per State:

• A flat rate of $15.00 dollars will be charged for ME, VT, NH, MA, CT, RI, NY, PA, NJ, DE, MD, VA, NC, SC, GA, TN, KY, IN, OH, IN, MI
• A flat rate of $30.00 dollars will be charged for FL, AL, MS, LA, TX, AR, MO, KS, IL, IA, MN, WI
• A flat rate of $35.00 dollars will be charged for ND, SD, NE, KS, OK, CO
• A flat rate of $45.00 dollars will be charged for NM, AZ, CA, NV, UT, WY, MT, ID, OR, WA

Please take into consideration that you can order up to 25 lbs and we will still offer you the same discounted price.

Delivering your seafood fresh to your door is our priority! Therefore, please make sure that the address you provide is correct. We cannot guarantee deliveries to incorrect addresses.

Most of The Great Gourmet product line is perishable and requires special handling. Our normal shipping days are Monday thru Thursday. The day the order is placed is not considered one of the two shipping days. Orders received Friday thru Sunday will be shipped on Monday unless you request otherwise. It is important to note that because we expedite your orders by shipping UPS or Express Mail overnight, we cannot ship to P.O. Box addresses. Weather and major holidays may change delivery availability. Since many of our products are subject to weather conditions all orders are subject to availability of product.

All orders are shipped signature release - No signature is required unless you live in a multi-unit building, then a signature will be required. This means, if no one is there to receive the order from our carrier the driver will leave the order at your door. This signifies acceptance of the order the same as a signature. We recommend that someone be there within the designated time frame to accept the order and properly refrigerate it (although product will stay frozen after delivery for up to 8 hours). We will e-mail you the carrier tracking number when your order is shipped which will allow you to monitor the delivery of your order. Due to the extra time needed to ship to Alaska and Hawaii please contact The Great Gourmet, Inc. to check on availability.

If this is a gift, please be sure to alert the recipient that something perishable will be delivered via UPS. We also offer a personal gift card free of charge.

Handling - Free Handling!

For any special needs or request, please feel free to contact us by phone at (410) 754-8800 or fax (410) 754-5997.

Return Policy

The Great Gourmet, Inc. strives to ship you the freshest seafood available anywhere. When your order leaves our facility it is packed with more than enough refrigerant to prevent spoilage. However if you receive your order and it is damaged or spoiled due to negligence by The Great Gourmet we will replace the item free of charge or refund you your money.

Please do not discard of any suspected spoilage until a representative from The Great Gourmet is contacted. Please contact us at (410) 754-8800 immediately.

Kimberly Scott, CEO
kim@thegreatgourmet.com

Distribution Facility and Main Office:
5115 Clark Canning House Rd
Federalsburg MD 21632

Phone: (410) 754-8800
Fax: (410) 754-5997
Email: sales@thegreatgourmet.com